Return & Refund Policy

At AussieMite, we believe simplicity is the key. That's why we created this simple return page to make your shopping experience easier

What is the process?

  1. Make sure your item is in the same condition that you received it.
  2. Reach out to our customer support team at gday@AussieMite.com.au
  3. Get your return label
  4. Post it back to our warehouse
  5. We will process the refund after receiving and inspecting the item

Before you read on, we recommend you hop on over to our Frequently Asked Questions- your question may have been answered over there.

Please note: We cannot process your return request if you do not contact us first.


Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at

gday@AussieMite.com.au

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at

gday@AussieMite.com.au

AussieMite was founded on the values of supporting Australian owned-and-made, putting back into our Australian economy by creating local jobs that uplift fellow Aussies.

After many years of development and taste tests around the family kitchen table to perfect the taste, quality, and texture, AussieMite was finally launched in 2000.

After many years and great challenges along the way, we're proud to say AussieMite is still Australian owned and made as we continue to craft the best yeast extract*, enriched with micronutrients to positively impact the mental health space.

Thank you for your great support and encouragement along the way.

*'It's the best tasting yeast spread EVER.' - Gabriella M.